Under the Consumer Rights Regulations, you have a right to cancel your AlloyWheels.com within 14 days order for a refund. The extent of any refund is subject to the circumstances of the cancellation.
If you wish to cancel your order prior to the preparation and dispatch of the goods, you can contact us on 01702 680900 and we can arrange a full refund. Please be made aware that AlloyWheels.com will not be held liable for any courier charges if an order is cancelled after the dispatch of the goods and any refunds will not be processed until the goods have been safely returned and inspected. In some instances, the cancellation of special order items may be subject to a restocking fee.1
If for any reason you are unsatisfied with the goods supplied by AlloyWheels.com, we ask that they are not fitted to the car. You must contact AlloyWheels.com within 14 days to initiate a return at the cost of the purchaser. A refund will be processed within 7 working days following a thorough inspection of the returned items. If we deem this product to be used, or in any way different from the way in which it was dispatched, AlloyWheels.com reserves the right to reject the claim for a refund and return to sender.
Any cancellation that is not due to an issue with the product or due to an error by AlloyWheels.com, will be the subject of a cancellation fee of £80 to cover transportation costs incurred.
Any returns must be packaged in their original or equivalent packing. AlloyWheels.com will not be held liable for any courier damage due to insufficient packaging. If for any reason a product is returned to us with no or insufficient packaging, AlloyWheels.com reserves the right to refuse the return and return the goods to sender.
If you believe your goods to be faulty, they must not be fitted to the vehicle and you must contact AlloyWheels.com on 01702 680900 immediately. If the product has already been fitted to the vehicle, it must be removed from the vehicle without delay. Before returning the product, your concerns must be made aware to AlloyWheels.com who can initiate the returns process.
AlloyWheels.com products are guaranteed against manufacturing defects for a minimum of 1 year. We advise that chrome and polished wheels are not used during the winter months October to February, if used during this period warranty is void. All our ex-display wheels carry no warranty or guarantee. Please also be advised that any impact damage to the wheel will render any warranty void with immediate effect.
The warranty terms for all AlloyWheels.com products are provided solely by the respective manufacturer/distributor of that product. In the event of a warranty claim, AlloyWheels.com will act on the behalf of the purchaser in ensuring the product is returned to the manufacturer/distributer for proper and complete inspection at the initial cost of the purchaser. All warranty claims must also be accompanied by an original invoice and proof of purchase and must first be discussed with AlloyWheels.com prior to the return of the goods. In order for AlloyWheels.com to warrant a wheel, the manufacturer/distributer must first establish liability. We would ask customers to understand the need for proper examination by the manufacturer before establishing liability.
In the event that warranty claim is unsuccessful or deemed invalid, AlloyWheels.com will not be held liable for any costs incurred throughout the period of that claim.
The manufacturer of any given tyre must first establish liability in order for AlloyWheels.com to warrant a tyre. No refund or replacement can be arranged until we are presented with the results of a full inspection by the manufacturer. If a tyre is deemed warrantable by the manufacturer, then a credit will be raised, which will be in full minus a percentage of the remaining tread depth. We would ask customers to understand the need for proper tyre examination by the manufacturer before establishing liability to replace the tyre. It is not therefore possible to resolve tyre problems on the spot.
AlloyWheels.com insists that you confirm the correct equipment, condition, fittings and tyre directions prior to fitting. AlloyWheels.com will under no circumstances be held
liable for any costs incurred due to the fitting of incorrect or unsuitable equipment. Though we will always do our best to ensure that the fittings supplied with the wheels
are correct, the final responsibility for confirming the suitability of any product is that of the purchaser and the fitter. In the unlikely event that an item is incorrect,
damaged or the wrong size, do not fit to your vehicle, do not drive on it, do not fit tyres if wheels only, contact
AlloyWheels.com immediately. AlloyWheels.com will not be held liable for any external charges.
Failure to adhere to the above may result in any return being rejected.
We advise a test fit and that you thoroughly check the alloy wheels, prior to mounting tyres for wheels only packages. Failure to include car details make, model, version, year and original tyre size at checkout may invalidate any claim.
(For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).
1Any product that states a delivery time of over 3 working days is classified as special order. This means they have been custom drilled or ordered from Europe.
The restocking fee is charged at a rate of 15% of the order value.
